Refund policy


Counting from the date the order is received, the Customer has thirty (30) working days to return the Products ordered.

For all returns within the context of the right of withdrawal, the procedure below must be completely respected:

The Customer must declare the return from the MY ORDERS section of the customer area and enclose the email received in the package. No return will be accepted without this document.

The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to:

The Other Store chez ADS Normandie – DES PETITS HAUTS

ZAC Multisite Long Buisson, 2 rue Roland Garros

27930 Guichainville – FRANCE

The Customer is liable for the risks and costs for the return of the Products.

Subject to the conditions stated above, The OZ will refund the total amount of the order, including tax, to the Customer (Product price and delivery costs) not including the return costs. The Customer’s bank account will be credited with the said amount, within fourteen (14) days from the date when The OZ receives the Products.