Refund policy

RIGHT OF WITHDRAWAL

For any return within the framework of the right of withdrawal, the procedure below must be followed in full:

The Customer must declare his return from the customer area under the heading MY ORDERS and attach the email received to the package. No return can be accepted without this document.
Products must be returned in their original packaging, with their label and any accessories, in perfect condition to :

The Other Store at ADS Normandie - DES PETITS HAUTS
ZAC multisite Long Buisson, 2 rue Roland Garros
27930 Guichainville - FRANCE

For orders placed during the Winter Outlet, from December 6 to 10, 2023 included, you are responsible for return shipping costs.

For orders placed outside the Winter Outlet period:
- Outside metropolitan France: you are responsible for return shipping costs.
- Metropolitan France: returns are free of charge, by Mondial Relay pick-up point only.

For orders placed between 02/12/23 and 19/12/23: benefit from an extended return period until 09/01/24.

For orders placed between 15/11/23 and 01/12/23: The Customer has a period of forty-five (45) working days from the date of receipt of the order at home or its withdrawal in relay point, to return the Products ordered, without justification or penalty.

For orders placed before 15/11/23: The Customer has a period of fifteen (15) working days from the date of receipt of the order, to return the Products ordered, without justification or penalty.


Subject to the above conditions, The OZ will reimburse the Customer for the amount of the order including VAT (price of the Product and delivery costs). The Customer's bank account will be credited with the said amount within fourteen (14) days of receipt of the Products by The OZ.