DELIVERY

Delivery costs are at your expense outside mainland France.

Free delivery for purchases over €150 to a Chronopost pickup point in mainland France (final cart, after discounts). Home delivery and express delivery are not included in this offer.

The day following the payment for the order, DES PETITS HAUTS delivers the orders with a delivery note within a maximum delay of twenty (20) working days for a delivery to France mainland, and thirty (30) working days for a delivery to all other destinations.

All orders registered on the Site, Monday to Friday before 14h00 will be processed the same day; after 14h00, they will be processed the next day. All orders placed on Friday after 14h00, on Saturday and Sunday will be processed the following Monday; understanding that orders placed on bank holidays will be processed the next working day.

In the case where the delivery delay is exceeded, and not justified by a force majeure, the Customer may request a cancellation of the sale and obtain a refund within a maximum delay of thirty (30) days.

For orders outside of France, when the exported package reaches its destination, the recipient must pay the taxes or customs duty that apply to the country of destination. Local authorities can provide this information.

From January 1st 2021 for shipments worth more than €1,000 exported to the United Kingdom, it will be the responsibility of the recipient to pay any taxes or customs duties that apply in the country of destination. If the recipient refuses to pay the duties and taxes, the shipment is returned to the sender.

Receipt of the order – Claims – Returns

The Customer is responsible for checking the conformity of the Products received pursuant to the order when delivered. All abnormalities concerning the delivery such as:

-damaged package,
-missing products,
-damaged products
-products non compliant to the order,
-must be addressed within legal delay after receipt of order.

This notification will be conveyed to the DES PETITS HAUTS Customer service either :

By registered mail, or by writing to the following address: The Other Store chez ADS Normandie Des Petits Hauts, ADS Normandie ZAC Multisite Long Buisson 2 Rue Roland Garros 27930 GUICHAINVILLE FRANCE

Or:

By email to (eshop@despetitshauts.com).

After this delay, and apart from hidden defects, no claim will be accepted by The OZ, the Products are therefore considered to be conform.

To return non-conform products, the Customer must respect the following procedure:

The Customer must enclose in his package the return authorisation previously completed and printed with the help of the return form accessible from the Customer space – Section – “My Orders”. No return will be accepted without the aforementioned return authorisation duly completed.

Products must be returned in their original packaging, or in any package protecting the product from damage, with labels and any accessories, in perfect condition to be sold again on the website to this address :

The Other Store chez ADS Normandie – DES PETITS HAUTS - ADS Normandie ZAC Multisite Long Buisson, 2 rue Roland Garros - 27930 Guichainville - France

The Customer is liable for the risks and costs for the return of the Products.
When the non-conformity is acknowledged, The OZ will propose to the Customer either:

The replacement of the Product/s, at the expense of The OZ, or the refunding of the order (Product price and delivery cost) as well as the expenses incurred for the return of the non-conform Product, within a delay of fourteen (14) days from the date that the notification confirming the non-conformity was sent by the DES PETITS HAUTS Customer service.

In the case of a refund, DES PETITS HAUTS assures to refund in full the products returned conform, as well as the shipping expenses, with the exception of the taxes and custom duty paid by the Customer for the delivery. In the case of abnormal or abusive claims, The OZ may refuse to accept future orders.