Refund policy


The Customer has a period of fifteen (15) working days from the date of receipt of the order to return the Products ordered, without justification or penalty.

For any return within the framework of the right of withdrawal, the procedure below must be followed in full:

The Customer must declare his return from the customer area under the heading MY ORDERS and attach the email received to the package. No return can be accepted without this document.
Products must be returned in their original packaging, with their label and any accessories, in perfect condition to :

The Other Store at ADS Normandie - DES PETITS HAUTS
ZAC multisite Long Buisson, 2 rue Roland Garros
27930 Guichainville - FRANCE

Return costs are at your expense for returns from abroad.
For returns from France :
-For orders placed during the Happy Outlet, from June 1st to 5th inclusive, you are responsible for return shipping costs.
-Outside the Happy Outlet, return shipping costs are free in Mondial Relay pick-up point, in metropolitan France.

Subject to the above conditions, The OZ will reimburse the Customer for the amount of the order including VAT (price of the Product and delivery costs). The Customer's bank account will be credited with the said amount within fourteen (14) days of receipt of the Products by The OZ.

Translated with (free version)