Refund policy

Counting from the date your order is received, you have thirty (30) working days during which you can return the products you ordered.

For all returns within the context of the right of withdrawal, the procedure below must be completely respected:

The Customer must enclose in his package the return authorisation previously completed and printed with the help of the return form accessible from the Customer space – Section – “My Orders”. No return will be accepted without the aforementioned return authorisation duly completed.

The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to:

The Other Store chez ADS Normandie – DES PETITS HAUTS - ADS Normandie ZAC Multisite Long Buisson, 2 rue Roland Garros - 27930 Guichainville - France

The Customer is liable for the risks and costs for the return of the Products.

Subject to the conditions stated above, The Other Store will refund the total amount of the order, including tax, to the Customer (Product price and delivery costs) not including the return costs. The Customers bank account will be credited with the said amount, within thirty (30) days from the date when The Other Store receives the Products.